CPL Integrated Services - Digital Sourcing HUB is presenting you an opportunity to join our prestigious multinational Client to take part in building of a new organization in Wroclaw.
Application management support Manager
Wroclaw
Job Purpose:
While working in this role you will be accountable for leading AMS department, which covers and oversees whole package of operational services, including, system administration, capacity planning, facility management, hot fix, backup & recovery, as well as a full range of services for optimum application performance.
Accountabilities:
- Ensure excellent execution of the AMS contracts for a high level of customer satisfaction in liaise with the other EMEA teams
- Implement best practices for a better execution: tools and processes
- Contribute to the improvement of the quality of delivery by implementing continuous improvement plans
- Contribute to sale cycle by working with the sales team on content and quotations
- Forecast: regularly report on the utilization of the resources, and on hiring plan
Knowledge, skills & experience:
- Experience managing at least a team of 30 people
- Strong ITIL or support expertise
- Experience in managing AMS contracts
- Excellent communication skills
- Ability to implement changes
- Languages: Polish, excellent English + 3rd European language will be an asset
What we offer:
- Attractive salary and benefits package
- Promising career path and development opportunities in newly established Operational Center
- Multinational experience with a team of business experts