Our Client is the UK’s largest business process outsourcing company hiring almost 75 000 staff across UK, Europe, India and South Africa. Currently for a team in Cracow we are looking for a new employee:
Client Experience Specialist with German
Kraków
Nr ref.: 5620
Requirements:
You are the perfect candidate if you:
- Hold a university degree
- Have experience of working in a customer focused business, servicing an English speaking market
- Have experience of working with IT in a business environment
- Are fluent in English (both oral and written)
- Are fluent in German (both oral and written)
- Are fluent in other European Languages (considered an asset)
- Have strong communication skills and a very strong customer service orientation
- Are proactive with strong multi-tasking and prioritisation skills
- Have high level of accuracy and attention to detail
- Are able to work on own initiative but also work very well as part of a team
Responsibilities:
As a Client Experience Specialist you will be responsible for:
- Managing day to day enquiries (by email and phone) from clients, regarding logistics of vast variety of learning services
- Sourcing suitable solutions as a response to learning and development requirements based on the client needs and operating model
- Handling all issues and complaints regarding learning services in a sensitive and professional manner
- Maintaining and managing personal workload effectively to achieve all targets
- Providing clear and constructive oral and written communication with all stakeholders ensuring appropriate context and clarity are provided
- Supporting any other business tasks that may be required
We offer:
What we can offer you:
- Opportunity to join a growing team with development opportunities
- Opportunity to work with prestigious organisations
- Entry to a bi-annual bonus scheme (T&Cs applicable)
- Private medical healthcare and benefit packages
- A friendly work atmosphere
- Workplace in the city centre
- 30-minute lunch breaks included in the working hours
- After-work activities (football team, volleyball team, charity events, etc.)
- In-house English classes
- A vast variety of trainings provided for you to develop
- Work in an international and multicultural environment