Continuous Improvement (BPO/SSC) Manager
Miejsce pracy: Poznań
Nr ref.: JO-1409-292575_2
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
For an international organization for its SSC Centre because of new project being launched we are currently looking for candidates for the position of:
Continuous Improvement (BPO/SSC) Manager
Location: Poznań
Ref: JO-1409-292575
Main duties on the position involve:
- Perform detailed process review together with SSC clerks and local finance leaders
- Contribute and monitor optimization action planning & deployment
- Maintain Service Level Agreements and updates
- Cooperate with Company SOX and Internal Audit team to ensure compliance and imply updates to SOX flow charts and related documentation
- Create the optimization and standardization project plan including the scope and deliverables per milestone, resource allocations, budget and schedule.
- Manage the optimization actions deployment to company applications
- Define the test cases and ensure & validate end-to-end testing
- Define and organize resources for training of company application users
Requirements:
- At least 2 years of Continuous Improvement project experience within finance/accounting area (BPO/SSC)
- Fluent in spoken and written English
- Second language would be an advantage
- Very good MS Office skills (Excel, Power Point, Word)
- Knowledge of MS VBA would be an asset
- Good interpersonal skills
- Strong analytical mindset
- Willingness to provide the highest levels client service
- Teamwork oriented
Company offers:
- Work in a multicultural environment
- Attractive salary
- Very good working conditions
- An attractive benefit package, including health care insurance, life insurance, retirement plan, fitness program (Benefit Multisport);
- Great development opportunities
- Clear impressive career paths;
- Work in the center of Wroclaw
If you are interested in the position, please send your CV to: beata.oczkowicz@cpljobs.pl