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Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
- CRM Consumer Loyalty Campaign Local Market Account Manager providing service to a leading global consumer goods retailer for their Eastern Europe cluster of local markets.
- Ensures completion of multi-channel campaign briefing document (Email, Direct Mail, SMS, In-App messaging).
- Creates and maintains a close business relationship with the local client marketing lead and team, including regular travel to client sites in the Eastern Europe countries for business meetings
- Works with a Campaign Planner to fit each local campaign into the overall campaign plan for that market, including tactical and creative content input
- Manages client amends to the campaign requirements
- Works with 3rd party creative team to ensure creative work meets the brief
- Interfaces with Campaign Project Managers who manage actual campaign execution to ensure correct priority and service levels for the local market.
- Ensures service reports and campaign reports delivered on time to local market client
- Works within a team of 5-10 people in Warsaw as part of a global operating model.
- Leads a Warsaw team of 1-2 other Account Managers. Responsible for team lead activity i.e. performance feedback and coaching, escalation of process issues and client relationship issues, process continuous improvement suggestions etc.
Required experience
- Client-facing Marketing Account Management experience
- Consumer Marketing experience (typically at least 7 years), with at least some experience of at least one Eastern Europe local market.
- Understanding of the use of customer data for CRM targeting
- Experience working in a globally distributed team (ideally including India-based teams)
- Team Lead experience
Nice to have experience
- Multi-channel Loyalty Campaign experience
- Previous marketing agency experience
- Consumer fuels & convenience retail experience
- Campaign automation tool functional experience e.g. Adobe Campaign
Language skills
- Fluent English required
- Nice to have: Some language skills in at least one of the Eastern Europe local markets
- The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
- Experience with a range of Clients and technology solutions which provides professional relevance
- Operating according to Lean Six Sigma philosophy
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”
- Trainings and development tailored to help you achieve your potential
- New Joiners Programme including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
- We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others.
- Social benefit packages including: private medical care, My Benefit, life insurance
- Friendly work atmosphere in multicultural environment
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Accenture Sp. z o.o.
Accenture jest globalną firmą świadczącą usługi z zakresu konsultingu, nowoczesnych technologii i outsourcingu. Ponad 281 tys. pracowników Accenture świadczy usługi swoim klientom z ponad 120 krajów świata. Łącząc niezrównane doświadczenie, doskonałą znajomość wszystkich branż i funkcji biznesowych oraz rozległą wiedzę z badań nad najlepszymi firmami na całym świecie, Accenture współpracuje ze swoimi klientami, aby pomóc im stać się wysokoefektywnym przedsiębiorstwem.
W roku finansowym zamkniętym 31 sierpnia 2013 roku, Accenture osiągnęło przychody netto sięgające 28,6 miliarda dolarów. Strona internetowa firmy to www.accenture.com.