CPL JOBS is a recruitment company focused on permanent, temporary and contract staffing and HR consultancy. We have a dedicated team of trained and experienced consultants who can offer you all personnel services according to your individual requirements. Our goal is to understand your needs and deliver the solution that will most enhance your business. We operate in the IT, Telecom, Finance, Banking, Sales, Marketing, HR and Logistics sectors. Our clients are Blue Chip companies from IT, telecommunications, manufacturing, finance, and FMCG throughout Europe.
For our client global corporation, leader in business, we are looking for Candidates for a position of:
Customer Service Agent with foreign languages: German, French, Dutch
Place of work: Greece; Athens
Responsibilities:
- Respond to and record consumer enquiries /questions raised through free phone lines for customers.
- To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
- To troubleshoot through the use of open questions, support documents and system training.
- To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
- To be able to offer recommendations to common problems or frequently asked questions.
- To provide a high level of customer service to clients at all times.
- To have a sound knowledge of all products and services, understanding their use and functionality.
- Maintain accurate data input of consumer enquiries, questions & feedback on the customer services database.
- To work effectively as part of a team, developing effective and supportive relationships with colleagues.
Requirements:
- High School diploma or equivalent
- Good knowledge of English mandatory
- fluent knowledge of at least one language: German, French, Dutch
Company offers:
- Attractive compensation package
- Booking and covering your travel expenses (flight, train, etc.) and a taxi to transfer you from the airport to the hotel.
- Up to two week’s accommodation in a hotel close to our premises provided by the company.
- Apartment/ Search! Help you in order to find an apartment to stay either alone or share one with a colleague.
- The company also offers Greek lessons, free Real Estate Agency fee & other Benefits.
- Multilingual Working Environment
- Sports (Ski Bus, Soccer League, Basketball, Paddle, Windsurfing, Paintball
- Health Week, Breast Cancer Awareness Day, Extra health benefits
- For Fun Festival contest, Carnival & Christmas parties
- Athens Classic Marathon
- Children Initiatives, TP Family program & benefits
- Team Building Parties & Celebrations
- Best Innovation/Idea Competition
- Greek & other languages Lessons (upon availability)