Customer service Representative with Fluent English.
Miejsce pracy: warszawa
Nr ref.: JO-1410-295365xxxxxxxxx_2
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
For our Client, a multinational company providing business services we are currently looking for Candidates for the position of Customer service Representative with Fluent English.
Tasks and Responsibilities:
- Handling native language (english) customer contacts, employee referrals, including responding to incoming phone calls and correspondence in the form of letters, emails and faxes addressed to any GME Director.
- Delivering service excellence by efficiently problem-solving and reacting to customer situations in a professional, polite and clear manner
- Taking escalted calls from the Customer Care Centre
- Provide clear and consice updates to GME Management.
Qualifications
- Ability to operate a Desktop Computer System and possess a familiarity of Operating System (Windows 2000), MS Word & Excel
- 2 years in similar role
- Customer service excellence – enjoys direct contact with customers by telephone and understanding the customers needs, displays diplomacy, is polite, remains calm, listens, and apologises where necessary, always portrays a professional & positive image to the customer
- Fluent command of the English language
We offer:
- Robust benefits package
- Professional challenges
- Private medical care
- Work in a young team
- Development opportunities