If you are not afraid of a challenging and dynamic working environment and you are relations oriented, ambitious, you speak English well, and maybe you even know other languages – we invite you to join
CBRE Corporate Outsourcing is part of CBRE - the global leader in commercial real estate services, investment and outsourcing. In the prestigious 2014 IAOP Global Outsourcing ranking CBRE is on 3rd place among all outsourcing companies, being the undisputed number 1 for many years in the real estate industry. Simply, join the Best!
We are currently seeking a highly motivated, energetic person with great attention to details and a result-oriented attitude for the role of:
As a team member in our Customer Service Centre you"ll be responsible for resolving inbound telephone, e-mail and online queries related to customer service issues for one of our Clients. If you join our team you will be able to gain customer service experience and start your career in one of the biggest Real Estate Portfolio Management companies.
- Handling inbound calls and e-mails from external and internal clients
- Forwarding enquiries to dedicated departments
- E-mail correspondence with other teams and departments
- Preparation of reports
- Cooperation with external clients (including query investigation and resolution)
- Adherence to internal and external audit requirements
- Systematic analysis and update of documents and internal databases
- 100% compliance and adherence to procedures trained on
- Escalating / transferring calls if required as per guidelines
- Maintaining Average Handling Time and log-in hours and absenteeism targets as required
- Utilizing resources like system / tools / Avaya etc. as per procedures
- Attending trainings and using knowledge proactively on all calls
- The Company can assign other duties related to this position in the future
- Fluent German (C1) in speaking and writing is a must
- Good knowledge of English
- Put strong attention to details and have very good organisational skills
- Reliable and committed person
- Team player with good social skills
- Professional experience in customer service will be an advantage
- Good knowledge of MS Office tools (Excel, Word)
- Capability to adapt to a quickly changing and demanding environment
- Interested in customer service
- Career development opportunity in a multinational company that is world"s leading Real Estate Portfolio Management company
- Opportunity to gain knowledge and experience in customer service (including trainings organized in Germany)
- Possibility to liaise with people from Germany
- Training about the best customer management systems
- Opportunity to add value to our clients through process improvements and savings
- Multilingual (12 languages used in everyday work), friendly and energetic work atmosphere
- Competitive benefit package (life insurance, partly funded language lessons, sport & recreation allowance - Benefit system)
- Chance to be part of various company sport and integration initiatives (e.g. volleyball and football teams)
