Gi Group is an international recruitment agency whose main task is to offer fully-qualified employees. We are a leader in the Italian market and one of the main agencies in our countries of operation. We hold certificate No.570entitling us to operate as a work agency in Poland.
In regard to further development of one of our Clients we are currently seeking Candidates for a position of:
Customer Service Team Leader with German
Location: Gdańsk/ Gdynia
Nr ref.: TeamLeader/2016
Job description:
Responsibilities:
- Responsibility for a team of customer service agents
- Monitor and enhance the performance of the team in the areas of productivity, process adherence, customer satisfaction, employee satisfaction & development
- Communicate performance related indicators into the team and back to the Management
- Know & understand operational KPIs
- Responsible for aligned Quality and operational KPIs instructions and communications to their team
- Evaluate daily key performance indicators and identify areas of improvement
- Manage staff schedules to ensure call-handling effectiveness to achieve client and company productivity goals
Requirements:
Qualifications:
- Fluent in German or English
- Practical experience (2-3 years) in managing a team of at least 10 people (preferable in a contact center environment), with sufficient understanding of People Management, Tools, Processes and Methodologies
- Excellent customer service skills
- Excellent problem solving skills with attention to details
- Excellent written and verbal communication skills
- Strong interpersonal and team working skills
- Ability to multi-task and keep up with a fast-paced environment
- Proficient in Excel and Word
Other desirable skills:
We are welcome for Candidates from branches: Finance & Accounting, Banking, Economic, Business Analyst, Market, IT, Engineering and Technical Students and Graduates ones.
Our Client offers:
- A permanent contract & competitive salary
- Comprehensive package of benefits
- Flexible hours and all the tools
- Friendly work atmosphere in mutticurtural enviroment in 3city (North Poland)
- Make the most of growth opportunities, including a dynamic career path, on-the-job professional training, and coaching by your in-house trainers
- Training and development tailored to help you acheive your potential
Please note that we will contact only selected candidates.
Those interested please send your application using the
the announcement: "APPLY NOW".