Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world’s largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
- Manage the team of tech support agents: motivate, recognize and reward, coach, counsel, train and problem solve
- Ensure operational metrics for Incidents and Service Requests are met
- Handle escalated supervisor tickets from agents
- Cooperate with L2/3 support teams
- Plan and distribute the workload
- Create and update reports
- Good German and English communication (written and oral)
- Team lead work experience in a field of IT operations support or Technical Help/ Service Desk
- Excellent communication, interpersonal and organizational skills
- Technical educational background or relevant work experience
- Clear technology-focused carrier path (move up to L2/L3 system administration roles)
- Paid overtime and on-calls
- Benefits package, including private medical care, lunch vouchers, sport club card
- Possibility to work partially from home after the 3 months trial period
- Wide range of leading-edge trainings, including certifications
- Professional experience gained on international projects for top companies in the world
- Work within international teams and multilingual environment
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Accenture Sp. z o.o.
Accenture jest globalną firmą świadczącą usługi z zakresu konsultingu, nowoczesnych technologii i outsourcingu. Ponad 281 tys. pracowników Accenture świadczy usługi swoim klientom z ponad 120 krajów świata. Łącząc niezrównane doświadczenie, doskonałą znajomość wszystkich branż i funkcji biznesowych oraz rozległą wiedzę z badań nad najlepszymi firmami na całym świecie, Accenture współpracuje ze swoimi klientami, aby pomóc im stać się wysokoefektywnym przedsiębiorstwem.
W roku finansowym zamkniętym 31 sierpnia 2013 roku, Accenture osiągnęło przychody netto sięgające 28,6 miliarda dolarów. Strona internetowa firmy to www.accenture.com.