Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
Workplace: Warsaw
Key responsibilities:
Contacting German/Dutch/Italian/French speaking customers regarding overdue accounts and determine reasons for non-payment
Analysing of overdue receivables
Initiating strategies for collection processes and procedures
Delivering a consistent and professional level of service and maintaining good customer relations
Reporting the results of work in the area of outstanding receivables
Achieving set revenue targets and call quality objectives
Advising and influencing customers on the payment options for debt recovery
Qualifications:
Min. secondary education
Good knowledge of spoken and written German/ Spanish/Dutch/Italian/French (C1) - the mandatory condition
Knowledge of English language (min. B1)
Proficiency in computer skills (MS Office)
Experienced
Stress resistant
Persuasive
Analytical
Experience in Customer Service and SAP knowledge nice to have
We offer:
The ability to use your knowledge of foreign language on a daily basis at work
Experience with a range of Clients and technology solutions which provides professional relevance
Trainings and development tailored to help you achieve your potential
New Joiners Programme including trainings
Opportunity to engage in Corporate Social Responsibility initiatives