Service Desk Agent
Gdańsk
Service Desk Agent
Gdańsk
Nr Ref.: 1062882
Gdańsk
Nr Ref.: 1062882
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
On behalf of our Client, a global Business Service Centre established in Tricity, we are currently seeking Candidates for Service Desk Agent position.
Holding the position of Service Desk Agent you will be responsible for logging incidents and service requests, analyzing, prioritizing and categorizing them, attempting to resolve and, if not capable to resolve, to further assigning incidents to assignment groups and on-site technicians. Your responsibilities will be to ensure that the issue is addressed and that the end-user gets a timely response. You will be the first point of contact for both internal end-users and outsourcing providers.
Your main tasks will include record, analyse and categorise service calls, record and classify request for change, provide first line support to end-user with common issues, e.g. workstation incidents, password changes, be the first point of contact for vendors information queries, perform initial support and investigate incidents according to impact, resolution or error identification, assign incidents and problems further either to technical operations or on-site personnel, ensure that problems are timely addressed, ensure that escalation procedures are followed, give feedback to end-user and update the end-user of resolution progress, document user acceptance and close related incidents and problems, develop an end-user care philosophy that ensures end-user satisfaction.
To be successful in this role you will have a at least 1 year in a similar position, broad set of IT skills, experience with service desks tools, experience in Desktop administration and support, incident management skills, strong analytical thinking, incident & problem mgt skills and good and interpersonal and communication skills.
Fluency in English is required.
Our Client offers stable work conditions, friendly, international atmosphere, great location and opportunities for professional development. Benefit package and trainings are also included.
If you are interested in this position send your CV in English using APPLY button
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