About us
Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services.
Cloud Infrastructure Services is one of the biggest outsourcing service providers in Poland. Since the establishment of our first service center in Krakow in 2004, it has achieved great success and grown rapidly. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 2,000 professionals delivers IT outsourcing services to 40 clients in 20 languages. Meet our team!
Position purpose
Person hired on this position will be responsible for development of BMC Solutions for our top clients. This will include AR Forms, Active Links and Filters development and configuration on BMC ITSM 8.1+.
Main accountabilities
Employee will be involved in all aspects of software development lifecycle (requirements analysis, design, implementation, quality assurance, release management, early lifetime support) and will be working closely to the customers.
Your team
You’ll be working in the Application Delivery team based in Kraków. We are the experienced team responsible for end to end enterprise application development process using various ITSM technologies (BMC, ServiceNow). We are highly independent, capable in Agile Process and Lean Software Engineering practices.
What will make You special
Required:
- At least 3 years of recent programming or administration experience with BMC Remedy products (ITSM, Atrium CMDB, SRM).
- Developing & configuring all applications using BMC Remedy technology, AR System 7.6+/8.0+, & BMC Remedy IT Service Management 7.6+/8.0+ (Service Request, Incident, Knowledge, Problem, Change, Asset, CMDB, Reporting & Analytics).
- Knowledge on previous and current ITSM versions (7.6.04, 8.1, 9.1), MyIT, SmartIT
- Fluency in BMC Remedy Action Request System Objects, such as Active Links, Filters, Escalations
- Ability to create detailed documentation
- BMC Remedy ITSM integrations with other applications
- Extensive and current experience with Customization of products using custom forms and workflow.
- Knowledge of Atrium CMDB - experience with addition of custom classes for CMDB.
- Working knowledge of Java or C API.
- Fluent English.
- Willingness to travel abroad to clients` locations.
Preferred:
- Microsoft SQL Server Reporting Services version 2008 R2 (or later) skills.
- IT Infrastructure Library (ITIL) certification is a plus.
- BMC Certification.
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients- known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitionsand develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000online trainings and in class) and get certified (e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part in coaching programsand develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks(free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
- As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
Please include reference number in the subject of your message.