Customer Service Team Leader

Job details:

As a Customer Service Team Leader you will be responsible for the leadership of a team of Customer Support Consultants, in addition to the requirements of the role of a Support Consultants.  The Team Lead position is focused on leading the team to deliver exceptional service by motivating, coaching, inspiring and developing each individual within the team. 

As a Customer Support Team Lead you will develop and motivate teams to deliver outstanding results and the delivery of excellent customer experience with fast and efficient issue resolution.

Requirements:

• Minimum of three years’ experience in a complex customer support environment 
• People management experience, with training or experience in areas such as coaching,
• Fluent in English + additional European language will be a big plus
• Master’s degree
• Listening and feedback skills
• Extensive experience in coaching for performance
• Ability and desire to develop a network of stakeholders and to develop meaningful mutually beneficial relationships with these stakeholders
• Excellent communicator with the ability to effectively cascade information, translate key messages and inspire your team
• Expert in multiple industries with deep knowledge
• Expert in multiple aspects of business process optimization
• Experience of Microsoft Office
• SQL, RDMS, CRM, ERP systems knowledge will be big advantage

Client offers:

• A clear and supported development path based on your needs and ambitions
• Very competitive salary + benefits package
• Opportunity to work globally as part of an international organisation
• Opportunity to develop your knowledge and professional skills in an international environment
• A modern office in the city centre
• Very friendly work atmosphere

Please send your CV