IT Analyst
Miejsce pracy: Wrocław
Nr ref.: JO-1202-241870xcxx_41
Our Client is a global cloud-focused business software and services company with over 3.500 employees, ranked as a top 6 mid-market ERP software player globally, and 2nd largest European ERP Supplier. It helps dynamic public sector and commercial services organizations to embrace change simply, quickly and cost effectively. Currently we are looking for the Candidates for the position of: IT Analyst.
Duties:
- Provide hardware / software / network problem diagnosis resolutionvia telephone/email/chat/web, Monitoring & Management of various IT Infrastructure components for customer’s end users
- Identify, evaluate and prioritize customer problems and escalations
- Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
- Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g.word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software &basic network connectivity problems within SLA (If any)
- Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
- Analyze, acknowledge & recor
- Requirements:
- Around 1* year of professional experience preferable in customer support, service desk, helpdesk or similar area
- Fluent in English written and oral
- Any additional foreign language ( e.g. German, French, Italian, Danish) will be big asset as we provide services for EMEA countries
- Excellent communication skills
- Able to work with dynamic environment
- Very good analytical and problem solving skills
- Very good knowledge of MS Office
*For Candidates with broader experience we are able to offer senior roles
Offer:
- Growing possibilities in an international, well-known organization structures
- Attractive salary package
- Benefit package, trainings and courses
- A clear and supported development path based on your needs and ambitions
- Opportunity to work globally as part of an international organisation
- Opportunity to develop your knowledge and professional skills in an international environment
- A modern office in the city centre
Please send your CV in English and start new challenge!