About the Company
As a $6.2 billion global company and G2000 organization, our Client brings IT and engineering services expertise under one roof to solve complex business problems for its clients. Leveraging an extensive global offshore infrastructure and a network of offices in 31 countries, we provide holistic, multi-service delivery in such industries as financial services, manufacturing, consumer services, public services and healthcare.
Basic Purpose
The IT Support Consultant responsibilities will encompass the direct support, consultation, and guiding users and identifying technical solutions.
Duties and Responsibilities
Provide hardware/software/network problem diagnosis/resolution for customer’s end users.
Use the Call Tracking System to documents and manage problems and work requests and their respective resolutions and circumvention's.
Works within a team with little supervision as an established application administrator supporting end users/customers/partners with technical queries.
Works within the Desktop teams or under guidance from the project manager on implementation and supporting identification of the shortcomings of implemented technical designs to meet service delivery requirements.
Qualifications:
Knowledge of IT, students without any experienced are welcome.
Knowledge how to operate and repair computer.
Analytical and systematic problem solving skills required.
Knowledge of German and English – fluent (minimum B2) or Czech and English -fluent (minimum B2).
Help desk, customer service or support experience will be an asset but is not required - on the job and commercial training designed to enhance skills and support capabilities will be provided during the onboarding process.
List of benefits
Private health insurance
Multisport Card
Medical Care from the first day
Company events
Meal allowance
Fresh fruits and coffee
25% discount for languages courses
Discounts for taxi, restaurants, barber, beautician
Professional trainings with instructors
Special bonuses for recommendations
Job location: Łódź
Job type: permanent, full time
If you are fluent German or Czech speaker – Don’t hesitate to press the “Apply” button and send us your CV!
We kindly inform you we will contact only chosen candidates.
Please include the following clause:
"I hereby express my consent to process my personal data for the recruitment process in accordance with the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended).