What if you were given the opportunity to make a difference?
It`s time to embrace your Infinite Possibilities! This is your opportunity to be a part of International Paper, a Fortune 500 company and global leader in paper and packaging products. IP is known for our commitment to the environment and cutting-edge technology. We have spent more than 100 years creating new ideas and we are looking for people who can collaborate to help us build on our history while creating future success.
We are an established and expanding Global Business Services Center in Krakow. Thanks to our engaged employees and operational excellence we provide advanced services in the areas of Finance, IT, Global Sourcing, Supply Chain and Global Customer Service.
You have the opportunity to contribute your unique talents as you develop a rewarding career and learn from experts in our diverse and international work environment.
You will provide LAN and personal computer support to IP facilities throughout the region. Under general to little direct supervision, you will provide second tier support to end-users for PC, server or mainframe applications and hardware, RF equipment, printers, and other network attached devices. You will trouble shoot LAN problems and assist in configuring and troubleshooting data, voice and video systems.
You will have the chance to work in a multinational environment with a variety of global range IT teams. It is also an opportunity to develop technical skills and procedural knowledge of RS EMEA support. The role offers exposure to our internal users located in EMEA region. This position could be interesting for experienced IT support specialists with strong commitment to deliver superior level of customer support and technical expertise.
- perform day-to-day management and break/fix work on desktops, servers, RF devices, printers, other network attached devices, and LAN for all assigned facilities.
- act as the liaison into Information Technology second and third level support groups to assist in expediting the support process.
- report to and work with the regional manager or assigned team lead. You will also work with the facility manager or site contact to set priorities.
- manage vendor warranty and break/fix work. You will also assist in the desktop/server/LAN procurement process.
- maintain documentation for the facility, including inventory, ticket tracking, time tracking and assigned project work. You will be a member of On-Call rotation and may be required to travel between supported sites and facilities
- Associate Degree in Information Systems or equivalent
- 2+ years of related Information Systems experience
- A+ certification (preferred)
- MCP (preferred)
- Developed in several competencies which include: Problem Solving, Action Oriented, Integrity & Trust, Listening, Learning on the Fly, Customer Focus, Priority Setting and Accuracy, Comfort Around Higher Management
- work with minimum supervision
- work effectively with all levels in corporation
- handle any routine to highly technical problem
- Good communication skills.