Service Desk Coordinator
Miejsce pracy: Wrocław
Nr ref.: JO-1403-282295x_3
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
For our Client, international company based in Wrocław, we are looking for:
Service Desk Coordinator
Job description:
- Assist with maintaining all Customer Service documentation and procedures.
- Communicate with the customer
- Answer help desk lines and troubleshoot through PC
- Solve routine issues and escalate complex issues based on priority
- Monitor progress of incidents
- Provide regular updates to the client regarding resolution and progress status
Requirements:
- Very good knowledge of English
- Experience in a similar position
- Experience in customer service
- Effective time management skills
- Client focused
We offer:
- Independent position
- Attractive employment conditions and possibilities of professional development
- Attractive salary
- Benefit package
- Working in international environment
If you are interested in this position, please send your CV to joanna.danel@cpljobs.pl