Grafton Recruitment jest częścią Grafton Employment Group, która działa w ramach stale rosnącej sieci biur na całym świecie. Jesteśmy jedną z wiodących firm rekrutacyjnych na terenie Europy, prężnie rozwijamy się na pozostałych kontynentach. Wśród naszych Klientów są najbardziej znane międzynarodowe oraz polskie firmy. Budujemy długotrwałe relacje z naszymi kandydatami i staramy się opierać współpracę na partnerskich kontaktach. Kandydaci mają możliwość współpracy z wyspecjalizowanym zespołem konsultantów pracujących dla wszystkich branż.
Service Desk Team Leader with German
Miejsce pracy: RELOCATION to Central Poland
Nr Ref.: 2-10-25309/PC
Opis stanowiska:
Our Client is one of global leaders in IT services area that is noted for its positive market reputation supported by the leading place in the best employers’ rankings.
The company gives an access to the most advanced technology and is well known from its innovative business approach, high standards of work and certified development programs.
For this Client we are looking for candidates interested in the position of Service Desk Team Leader.
Place of work: CENTRAL POLAND (relocation is REQUIRED – possibility of receiving a relocation package)
Description:
- Being responsible for the team of 15+ multilingual IT Advisors
- Organising the daily team duties, managing shifts schedules
- Managing escalations to the relevant 3rd line resources
- Ensuring all process impacting Service Desk are maintained and kept updated
- Ensuring high quality level of service with defined SLA’s and KPI’s.
- Monitor incoming requests ensuring they are dealt with in a timely manner and within SLA
- Developing on-going training plans for team members
- Acting as a mentor to staff
The company gives an access to the most advanced technology and is well known from its innovative business approach, high standards of work and certified development programs.
For this Client we are looking for candidates interested in the position of Service Desk Team Leader.
Place of work: CENTRAL POLAND (relocation is REQUIRED – possibility of receiving a relocation package)
Description:
- Being responsible for the team of 15+ multilingual IT Advisors
- Organising the daily team duties, managing shifts schedules
- Managing escalations to the relevant 3rd line resources
- Ensuring all process impacting Service Desk are maintained and kept updated
- Ensuring high quality level of service with defined SLA’s and KPI’s.
- Monitor incoming requests ensuring they are dealt with in a timely manner and within SLA
- Developing on-going training plans for team members
- Acting as a mentor to staff
Wymagania:
- At least 1 years of experience of holding a team leading position (leading teams of 10+ members)
- Knowledge of service desk and workplace support environment (KPIs, SLA, ITIL, incident management)
- Very good knowledge of English (at least at B2/C1 level)
- Knowledge of German is a must because of cooperation with multilingual team members
- Ability to establish excellent relationships with internal and external customers
- Proactive attitude at all levels of operational and strategic tasks
- High communication skills
- Knowledge of ITIL methodology
- Knowledge of service desk and workplace support environment (KPIs, SLA, ITIL, incident management)
- Very good knowledge of English (at least at B2/C1 level)
- Knowledge of German is a must because of cooperation with multilingual team members
- Ability to establish excellent relationships with internal and external customers
- Proactive attitude at all levels of operational and strategic tasks
- High communication skills
- Knowledge of ITIL methodology
Informacje dodatkowe:
Benefits:
- Competitive salary package according to candidate’s knowledge and competences
- Extra financial bonuses – twice a year + awards for individual goals
- Wide package of certified trainings and development programs
- Private medical care and life insurance
- Multisport card
- Free language lessons
- The clear career path and possibility of promotion
- Taking part in multiple employees events
- Access to the newest technology and gadgets
- Full time job, stability of employment
- Optionally: relocation package
If you want to apply for this job, please, send us your curriculum vitae both in Polish and English with the ref. number in subject of your application.
If you've had an interview in Grafton already, please, contact your consultant directly (ideally by email).
For more related job opportunities visit www.grafton.pl/oferty-pracy/it/
- Competitive salary package according to candidate’s knowledge and competences
- Extra financial bonuses – twice a year + awards for individual goals
- Wide package of certified trainings and development programs
- Private medical care and life insurance
- Multisport card
- Free language lessons
- The clear career path and possibility of promotion
- Taking part in multiple employees events
- Access to the newest technology and gadgets
- Full time job, stability of employment
- Optionally: relocation package
If you want to apply for this job, please, send us your curriculum vitae both in Polish and English with the ref. number in subject of your application.
If you've had an interview in Grafton already, please, contact your consultant directly (ideally by email).
For more related job opportunities visit www.grafton.pl/oferty-pracy/it/
