CPL JOBS is a recruitment company focused on permanent, temporary and contract staffing and HR consultancy. We have a dedicated team of trained and experienced consultants who can offer you all personnel services according to your individual requirements. Our goal is to understand your needs and deliver the solution that will most enhance your business. We operate in the IT, Telecom, Finance, Banking, Sales, Marketing, HR and Logistics sectors. Our clients are Blue Chip companies from IT, telecommunications, manufacturing, finance, and FMCG throughout Europe. For our international Client based in Cracow we are currently looking for: Team Leader with fluent French.
Responsibilities
- Schedules, administers, and monitors the day-to-day activities for their team in the GSS in accordance with established polices, procedures and service level agreements
- Develops and maintains a thorough understanding of the functional process
- Reviews work product and deliverables (including reporting) as necessary to ensure service levels and quality standards are consistently met by the team
- Conducts quality checks and/or reviews select work of team members; provides appropriate feedback on performance
- Oversees team staffing, scheduling, holiday & vacation management
- Trains, develops and motivates team members; provides guidance, direction and evaluation of team members
- Participates in the staff recruitment process
- Challenges existing processes and approaches and provides innovative suggestions; implements opportunities that improve operational efficiency, effectiveness, internal controls, and/or customer service
- Ensures process documents are reviewed and updated on a regular basis
- Serves as the escalation point for functional issues; works with Subarea Manager, Customers or others to resolve as necessary
- Participates in leadership meetings and/or customer calls to share feedback and operational results
Qualifications, Knowledge & Experience
- Minimum of 5+ years of customer service/accounting/financial experience including at least 1 year of supervisory experience
- Polish Accountancy experience preferred
- University graduate with a degree in Finance & Accounting discipline preferred
- Excellent communication skills
- Strong spoken and written French and English
- Demonstrated supervisory skills such as teambuilding, training/coaching, providing constructive feedback to staff, effective delegation, staffing and scheduling
- Good organization, analytical and problem solving skills; logical flow of thought and process orientation
- Strong interpersonal skills and customer orientation; positive outlook, open, honest and ethical
- Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
If you are interested in this job offer, please send your CV to: anna.pernaczynska@cpljobs.pl