Voice Team is a part of Network, Data Center and Communication Services organization (NDCS). The primary purpose of the Voice Specialist - Avaya is to provide technical support on such network and voice appliances (mainly based on Avaya solutions) as call managers, communication servers, call center systems, voice applications, voice gateways, voice gatekeepers, IP phones, desk phones and softphones.
Main duties:
- performing advanced diagnosis on incidents;
- implementing non-standard changes to the environment;
- communicating and consulting with internal and external technical counterparts;
- management of system performance, capacity, service quality;
- participation in and execution of projects;
- designing and implementing network and security systems (senior positions);
- supporting bid management with technical expertise (senior positions).
General skills
- Ability to work well within a team
- Methodical and disciplined approach to work
- Ability to structure and draft technical documentation
- Good interpersonal skills and customer handling skills
- Problem solving capabilities
Languages
- ENG
Skills and competencies in (one or more)
- Voice technologies (Avaya solutions)
- SIP, H323, SCCP protocols
- Voice codecs e.g. G711/G729
- Basic network awareness
Knowledge or experience in:
- Call Center system (Avaya, UCCE)
- Avaya or Cisco voice gateways>Cisco Unified Communication Manager
- Asterisk
Preferred certifications or equivalent knowledge (one or more)
- Avaya Certified Implementation Specialist (ACIS)
- Avaya Implementation Professional Specialist (AIPS)>ACSS, ASPS, ACSE, APDS
- CCNA Voice
Professional experience
- 0-2 years
- 5 years*
Working hours
- 5x8 business hours shifts
- Stand-by duty for given services
- Travels abroad to support client on-site if needed
The position will be located in our office in Bydgoszcz. We offer work in international environment,a competitive salary package, relocation bonus (according to the internal procedures), private medical care, life and disability insurance. Interesting trainings and professional development programs are also available.