CapgeminiÂ is one of the world\'s foremost providers of consulting, technology and outsourcing services.
Capgemini Business ServicesÂ department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. Business Services employs over 4000Â specialists in its offices located in Krakow and Katowice.
The aim of the position is delivering service in terms of consumer finance products for one of the world\'s biggest banks, opening a new line of business related to car loans and leasing in France.
- Management of customers with unpaid (emails, related reporting, inbound/outbound calls)
- Performing activities related to loan/leasing contract management
- Supporting the Team in terms of product and process knowledge
- Indentifying changes and improvements to be implemented
- Training junior team members
- Fluent knowledge of a French language (C2 level)
- Good level of English (B1 level)
- 1 year of experience in Finance/Accounting/Banking/Customer service area
- Customer service skills
- Attention to details
What we offer
- You will work in multinational, stable company for c.a.Â 100Â BlueÂ ChipÂ ClientsÂ - known, global brands, supported byÂ 6000Â professionals inÂ 30Â languages.
- You will gain space toÂ fulfillÂ yourÂ ambitionsÂ and develop your career, opportunity to take part inÂ transitionÂ projects. We operate according toÂ LeanÂ andÂ Kaizen philosophy.
- You will choose your career path (expertsÂ orÂ managers) – you will work among professionals (overÂ 900). We will support you to gain knowledge (20Â 000Â online trainings and in class) and getÂ certifiedÂ (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part inÂ coachingÂ programsÂ and develop your knowledge inÂ experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage inÂ CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules ofÂ promotion. Our company applies aÂ wideÂ choiceÂ ofÂ perksÂ (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (BusinessÂ ParentÂ Program).
- As a disabled person you will get professional support. We are open to provideÂ assistiveÂ technologiesÂ forÂ peopleÂ withÂ diverseÂ disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
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