Hemmersbach is specialised in cross-border infrastructural services for the information technology (IT) industry. We have more than 2000employees in 34 subsidiaries and the network of Hemmersbach Authorised Partners (HAP).
With their help, in over 190 countries worldwide, we offer our services within the following five segments: Repair, End User support, Expert Provision, Release & Deployment, Data Center Maintenance.
For Hemmersbach Poland located in Bielany Wrocławskie and for our expanding, international Global Service Desk Team we are seeking the following:
Do you have helpdesk/service desk background and you like to pass knowledge to colleagues? Become internal trainer in Hemmersbach!
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Strong helpdesk/service desk background (preferably both L1 & L2),
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Strong presentation & communication skills,
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Ability to quickly process new information & extract the most important knowledge,
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Passion for sharing your technical knowledge with others...
...you are perfect candidate fot this position!
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Creating and maintaining Knowledge Base articles, end-user guides, preparation of training materials & training plans for new employees,
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Preparation of scripts & templates for SD Agents,
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Training & developing of new & existing Service Desk agents (both on soft & hard skills),
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Review the performance of service desk agents to identify necessary improvement activities,
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Active participation in all task & initiatives related to service level & quality advancement,
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Ensure that the service quality is continually improved in order to reach satisfying level of end user satisfaction,
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Cooperation with Service Desk Team Leader in order to manage agents knowledge level needed to provide service.
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Fluent English which allows for leading training (C1), preferably proven with certification,
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Previous experience with Level 1 and Level 2 Service Desk,
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Practical knowledge on solving IT incidents & users’ requests (among others: support of standard office applications & systems [i.e. Microsoft Office Suite, Outlook, Skype for Business, Antivirus, web browsers],
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OS Installation/Configuration [Windows & Mac OS], basic troubleshooting of PCs, laptops, printers, mobile phones),
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Strong organizational skills with ability to prioritize effectively,
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Excellent communication skills and ability to interact professionally with a diverse group of employees.
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ITIL knowledge (ITIL certificate is an asset),
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Fluent German.
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Participation in establishment of the new team to support incoming projects,
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Ability to create work flows, procedures and the real impact on the new project,
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Possibility to use your technical knowledge as base, develop your soft skills and become a trainer,
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Taking part in the transition of the new project,
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Stable work in international, flexible and opened company;
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Permanent support in daily tasks;
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Interesting international projects and cooperation with management board,
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Welcoming and friendly work environment within young team,
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Multisport and medical care package.
Poznaj
Hemmersbach
Why us?
We are one of the leading providers of the IT services in the world. Numbers do not lie – we already have more than 50 subsidiares all around the world and operate in over 190 through our network of subcontractors. We employ over 4000 people around the world, which makes our work setting a truly international one.
In Poland, you can find our offices in Bielany Wrocławskie, Wrocław, Katowice, Kraków and Warsaw. Our shared services offices support colleagues and sub-contractors in such areas as HR, finance, administration, project management, customer support, hardware maintenance, supply chain, logistics and plenty more. We are also specialists in servicing IT hardware for the top players in the industry.
Recruiting process
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Step
Pre-selection of candidates
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Step
Phone interview
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Step
Face to face / Skype interview
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Step
Decision and offer
Testimonials
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Robert
PMO Administrator, Bielany Wrocławskie
I fully recommend applying to Hemmersbach because it is a company in which you are able to gather your first valuable and important IT experience. This is a really good option for people who have just started their IT career.
The best thing about the company is the possibility for young people to develop and fundamentally widen their skillset. This is especially important in the IT field. I also like the atmosphere and companionship from my colleagues, which I've had since the very first day of my work in Hemmersbach. -
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Ola
HR Analyst, Katowice
Friendly atmosphere, supportive colleagues and leaders. Knowledge sharing environment, the place you can always ask for support/advice.
Well prepared onboarding process with Buddy assignment. Benefits (private healthcare, insurance, and multisport card) available from the first (trial) employment contract.