Gi Group is an international recruitment agency whose main task is to offer fully-qualified employees. We are a leader in the Italian market and one of the main agencies in our countries of operation. We hold certificate No.570entitling us to operate as a work agency in Poland.

In regard to further development of one of our Clients we are currently seeking Candidates for a position of:

Online Advetising Agent with German - Cracow
Location: Cracow
Nr ref.: Cracow/2016/deen
Job description:

We are looking for a dynamic and confident self-starter with strong relationship building skills, excellent written and verbal communications skills and the ability to communicate with multiple teams and stakeholders. If you're looking for a diverse, exciting opportunity working alongside genuinely passionate people, as well as developing your own digital experience, this is the role for you. You will design and develop a customer journey that defines this first-class experience.

If you are ready to be a soul of your team, if the trust and respect inspire you to work – this is your chance to change your career and your life today.


  • Support operations of online advertising product related queries across multiple channels - chat, email and phone; campaign optimization and pitching features for existing and new customers via outbound contact to selected portfolio of customers
  • Managing account activation and optimization, campaign, budget, troubleshooting and keywords queries from customers, also anaging complaints, fraud, and account hijacking queries
  • Proactive contact (new accounts) and handling Clients enquires, collaborating with colleagues across the business to provide an excellent services
  • Processing of billing and payment (online advertising procucts)


  • Bachelor or master degree
  • Online experience - min. 6 months - ideally within online related services
  • Written and spoken fluency in business English and German - is a must! 
  • Focus on assisting clients by driving the right product adoption for the right client – previous B2B experience would be an asset
  • Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and identified areas where clients can improve how they use client's solutions
  • Self-driven with attention to detail and follow-through
Our Client offers:
  • A permanent contract
  • Competitive salary
  • Comprehensive package of benefits
  • Flexible hours and all the tools
  • Job in the most proffesional & developing working environment in Cracow
  • Great opportunities for personal and experience growth
Please note that we will contact only selected candidates. Those interested please send your application using the the announcement: "APPLY NOW".
Please include the following statement: "I hereby consent to the use and processing of my personal data by Gi Group Sp. Z o.o. based in Katowice, 11 Sobieski Street for the purposes of the recruitment process and to make the data available for prospective employers within the framework of the recruitment process in accordance with the Act of 29.08.1997 (Journal of Laws of 2002 No. 101, item. 926, as amended.) Data Protection. I have the right of access to my data, correct and delete."

Gi Group Sp. z o.o.

Dane firmy

ul. Sobieskiego 11
40-082 Katowice

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