Accenture is a global management consulting, technology services and outsourcing company, with more than 336,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30.0 billion for the fiscal year ended Aug. 31, 2014. Its home page is www.accenture.com.
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Job Description:
Team Summary
You will work on a very exciting platform which showcases exhibits and collections from museums and archives all around the world. Allowing users to explore cultural treasures in extraordinary detail, from hidden gems to masterpieces Our team is all about focusing on the user and the content in the product. You will contribute to the success of the product by optimizing content to be viewed
- Responsibility for maintaining and developing key client relationships
- Responsibility and ownership for the delivery of service and service metrics to client for EMEA region
- Responsible for supporting quality programs
- Drive continuous improvement
- Responsibility for meeting the obligations established within the contract
- Responsibility for assessing and implementing change, strategic directions
- Ensure process documentation complete and robust
- Coaching, developing and managing team members
- Ownership of serious issue resolution and escalation management
- Allocating resources and responsibilities across the team to deliver business results and develop team members
- Responsibility for team members’ formal evaluation processes including career development, salary review and performance management
- Work on agent workflows as the service is embedding
- Extensive experience of leading and managing teams in operations environment (minimum of 4 years management experience).
- Experience in a client-facing environment
- Proven ability to work independently and as a team member
- Strong organisational, multi-tasking, and time-management skills
- Strong Communication skills
- Excellent negotiation, influence, mediation and conflict management skills
- Excellent business acumen
- Change Management experience
- Ability to work in a process-driven high demand environment
- Service focused with ability to meet targets on a continuing basis
- Ability to be flexible and work analytically in a problem-solving environment
- Excellent communication (written and oral) and interpersonal skills
- Strong supervisory, coaching and project management skills
- Proven customer care experience
- Ability to manage multiple simultaneous activities across different business activities.
- Delivery focus
- Proven focus on Continuous improvement
- Flexible individual, at the beginning of service to work on agent workflows
- Fluent English
Desirable:
- Keen interest in culture, art and history
- Educational background in the above
- Experience of working with external clients
- The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
- Experience with a range of Clients and technology solutions which provides professional relevance
- Operating according to Lean Six Sigma philosophy
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”
- Trainings and development tailored to help you achieve your potential
- New Joiners Programme including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
- We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others
- Social benefit packages including: private medical care, Sodexo vouchers, Benefit sport club cards, life insurance
- Friendly work atmosphere in multicultural environment
"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
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Poznaj
Accenture Sp. z o.o.
Accenture jest globalną firmą świadczącą usługi z zakresu konsultingu, nowoczesnych technologii i outsourcingu. Ponad 281 tys. pracowników Accenture świadczy usługi swoim klientom z ponad 120 krajów świata. Łącząc niezrównane doświadczenie, doskonałą znajomość wszystkich branż i funkcji biznesowych oraz rozległą wiedzę z badań nad najlepszymi firmami na całym świecie, Accenture współpracuje ze swoimi klientami, aby pomóc im stać się wysokoefektywnym przedsiębiorstwem.
W roku finansowym zamkniętym 31 sierpnia 2013 roku, Accenture osiągnęło przychody netto sięgające 28,6 miliarda dolarów. Strona internetowa firmy to www.accenture.com.