Operations Support Analyst

For our customer CISCO which is worldwide leader in IT we are looking for people who would become Operations Support Analyst and help to support Cisco Customers.

Cisco Collaboration Solutions support the full range of voice, video, and data communications, including the latest advances in mobile communications and social media. Cisco Collaboration Solutions also provide an extensive set of applications and services that can be deployed either on premises or in the cloud.

RESPONSIBILITIES

• Licensing support/customer support for post sales operational issues
• Establishes business metrics and reports them monthly/quarterly
• Performs data analysis tasks on customer order and license histories
• Work closely with the product management teams
• Supports sales and marketing efforts as required.

REQUIREMENTS

• Fluent English (both written and spoken)
• BS degree preferred with 1-3 years of experience
• Strong Excel and data mining skills
• Team player that works well in collaborative and matrix management situations.
• Strong analytical, problem solving and financial skills
• Highly organized, detail-oriented and possessing a high level of integrity
• Operations and Customer Support background (nice to have)
• Comfortable interacting with a top-notch sales force, worldwide customers, and a highly motivated PM team

WE OFFER

• Attractive Salary based on b2b contract or contract of employment
• Enthusiastic and positive work atmosphere
• Private Healthcare (Medicover) and MultiSport Card
• A flexible work schedule and a possibility to work remotely
• Access to an e-learning platform
• Internal trainings, coaching and mentoring
• Possibility of changing position, department, gaining new knowledge and experience
• Healthy, comfortable and challenging environment
• Working in Cisco Office with Two cafeterias, Summer gardens, Outdoor Ping Pong table, Xbox games and board games in creativity rooms, Massage chairs, Table football and more

About Cisco
The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.