If you are not afraid of a challenging and dynamic working environment and you are relations oriented, ambitious, you speak English well, and maybe you even know other languages – we invite you to join
CBRE Corporate Outsourcing is part of CBRE - the global leader in commercial real estate services, investment and outsourcing. In the prestigious 2014 IAOP Global Outsourcing ranking CBRE is on 3rd place among all outsourcing companies, being the undisputed number 1 for many years in the real estate industry. Simply, join the Best!
We are currently seeking highly motivated, energetic person with great attention to details and results oriented attitude for the role of:
Property Service Coordinator with German
Warsaw
Responsibilities:
- Acting as a contact between customers, suppliers and partners for all servicing and maintenance work
- Using customer"s CAFM system to manage work order development / history and to track the status as well as cost control. Inc.:
- Online support for web-based entry of error messages (Web Service Request)
- Rep. input Messages in the data processing program
- Recording of procurement orders
- Maintenance / Monitoring of all system activities (work order tracking), such as work orders, guarantees, legal maintenance, downtime checks, flat rate checks, etc.
- Updating data / equipment changes (mutations) in the system
- Ensuring that all inquiries from customers and suppliers are processed at short notice
- Interfacing between site managers (Operations Manager); Customer Service Managers; SCM, Finance and other internal and external customers
- Regularly communicating with the Site Manager and Technical Specialist to review the status of planned work orders and discuss new incoming orders/alternative cost-cutting measures
- Answering emergency calls and forwarding the information
- Monitoring open orders that do not meet the Service Level Agreement (SLA) and discussing them with the supplier
- Maintaining all system operational activities, such as work orders, warranty updates, legal test processes, flat-rate contribution assessment, and WO status
- Updating data changes related to site and equipment details
- Tracking the status of customer/supplier complaints
- Keeping customers up to date regarding work order status
- Creating location reports/analyses of outstanding WOs, accident damages, complaints, customer satisfaction analyses, etc. with the help of the support team
- Showing possibilities for improving processes, planning and performance by analysing workflows, project demands and expectations
- Collaboration in supplier invoices recording
- General administrative work, archiving and correspondence to support the team. Support of internal post processing
- Coordination of customer surveys
Requirements:
- Fluent German (C1) in speaking and writing is a must
- Good level of English
- Very good communicating skills
- Keeping very close relation with requestors and providing them with required support
- Strong analytical skills, focused on details, fast learning
- Client-oriented, capable to adapt to a changing and demanding environment
- Minimum Bachelor"s degree
- Advanced knowledge of MS Office (particularly Excel)
- Being very responsive to emails/enquiries
- Being a team player
- Preferably familiarity with automated maintenance management systems
- Commercial / technical training is an asset
- Knowledge of construction, property management or similar areas is nice to have
We offer:
- Career opportunity in a multinational company
- Multilingual, friendly work atmosphere
- Private medical care with an attractive pack
- Competitive benefit package (life insurance, partly funded language lessons, sport & recreation allowance-Benefit system)
- Work place located in quickly developing office district with an easy access to public transport
