For our Client, an international Leader, we are currently looking for multilingual individuals for the position of Remote Desktop Support French with French. Due to our growing business needs we are looking for:
Remote Desktop Support Engineer
Background: remote Desktop Support engineer providing Break-Fix, fault diagnosis, resolution and installation/deployment of hardware on remote locations
Role description
- Providing Break Fix, fault diagnosis and resolution.
- Performing Asset Management activities
- Providing fault analysis to customer’s various core operating systems and platforms, as well be able provide support and apply desktop fault resolution for the approved application suite
- Diagnosing hardware faults and provide both remote assistance to various business areas with the support remit
- Providing expertise in all aspects of IT desktop fault function and deployment of all new kit and peripherals under the Installs
Candidates must be flexible regarding shift patterns. Shifts will be 7.30am to 4.30pm, 8am to 5pm, 9am to 6pm
Key Skills and responsibilities
Essential
- Minimum 2 years remote desktop support experience and minimum 1 year face to face experience required (preferably with manufacturing sector). Must have performed remote desktop support role in last 18 months
- Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
- Coordinate with OEM vendors for warranty and Spare support
- Coordination with Local Client Admin/IS team for Spare management ( if any ) and consumable support activities
- Drawing up Schedule services Plan
- Understanding of Asset Management system
- Works with procurement staff to purchase hardware and software
- Strong Microsoft Windows o\s experience – Especially for Windows XP, Windows 7 and Windows 8
- Strong Software management environment understanding
- 2nd line fault analysis and experience of Microsoft Office (Outlook, Word, Excel 2003/2007/2010/2013)
- Smartphone/Blackberry Support
- Experience of supporting VPN and remote connection tools, in relation to Broadband and 3G technologies.
- Active Directory user account administration experience
- Background security check required
- Very good French and English (Written and verbal)
Desirable
- VIP Support Experience
- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms
- Project or rollout experience in the IT environment
- Hardware accreditations or experience from HP or Lenovo or Dell equipment.
- ITIL, MCSE or any IT desktop accreditations.
Job location: Warsaw.
Job type: permanent, full time.
Are you an ideal candidate for this position? – Don’t hesitate to press the “Apply” button and send us your CV!
We kindly inform you we will contact only chosen candidates.
Please include the following statement in your application:
"I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments)"