Senior Operations Manager  
Jesteś tutaj:  Strona Główna » Senior Operations Manager

Senior Operations Manager - Ogłoszenie archiwalne

Praca Hays Poland / Księgowość / Audyt / Podatki / Krakow

 

Oferta pracy, której szukasz jest nieaktualna!

Zobacz podobne, aktualne ogłoszenia:

Senior Java Developer Luxoft małopolskie

Programista Java LGBS Polska Sp. z o.o. małopolskie

General Ledger Accountant Hays Poland małopolskie

Technical Support Assistant with German / Lithuanian / Danish / Dutch / Finnish / French / Swedish CPL JOBS Sp. z o.o. małopolskie

Młodszy księgowy z językiem obcym (niemiecki, portugalski, francuski, holenderski, chorwacki) CPL JOBS Sp. z o.o. małopolskie

Więcej ofert pracy »
Chcesz otrzymywać najnowsze ogłoszenia prosto na Twój e-mail?
 
Senior Operations Manager
Krakow
Senior Operations Manager
Krakow
Nr Ref.: 1023261
For our Client – a company leading in its sector we are currently looking for Candidates willing to develop professionally within customer service area. We need experienced, dynamic people, ready to develop their career in a demanding environment for the position of Senior Operations Manager.
 
The Successful Candidate will lead the process into operational growth through the maximization of revenue, profitability and resource utilization through managing Process, People, Metrics & Client relationships. Specifically you will ensure Service Level Agreements (SLAs) for the process are met as agreed upon with the client and identify causes for non-achievement of SLAs, develop solutions and execute them. You will also Review and analyze performance reports against targets on a weekly/monthly basis with Team Leaders and with the client to investigate causes for performance deviations. Furthermore, you will be responsible for ensuring process compliance with all business rules and regulatory directives, and adherence to all operational processes and procedures such as disaster recovery, 3rd Party SLAs etc. Your duties will also include managing the performance of individual teams through performance management, career planning strategies and sharing of best practices. Moreover, you will be responsible for attrition management and arranging for backfills on a timely basis. You will work closely with HR to ensure high employee morale and retention initiatives and conduct skip level meetings at regular intervals to address concerns. Last but not least, you will be responsible for staff performance, compensation and rewards & recognition programs.


As ideal Candidate you are a University Graduate and hold minimum 5 years of work experience in BPO/Call Centre. You have to be an excellent English speaker, the knowledge of another European language will be a great asset. Also, you have to possess team handling skills and be familiar with Windows and MS Office. Last but not least, you have to demonstrate excellent interpersonal skills and be an experienced database manager.

Our Client offers you the unique opportunity to develop professionally in a multinational environment, as well as a challenging job in an international organization, competitive salary and benefit package.
 
In order to participate in this recruitment project, please send us your CV.

In your application please include the following statement: "I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act 29.08.1997 no 133 position 883)".
 

 
Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.”

Numer w rejestrze agencji zatrudnienia: 361

hays.pl


 dodaj do ulubionych  drukuj ofertę  wyślij na e-mail  ustaw powiadomienia  RSS

PRACA W BRANŻY

 
 
 
 
Praca  |  Regulamin  |  Polityka prywatności  |  Pomoc  |  Kontakt  |  O nas  |  Reklama  |  Szukasz pracownika?  |  Partnerzy  |  Centrum prasowe  |  RSS  |  Widget z ofertami pracy

 

Copyright © 2003 - 2014 Praca.pl Sp. z o.o. Numer wydania: 16426 / 2014. Wszelkie prawa zastrzeżone. Powielanie, drukowanie, kopiowanie lub rozpowszechnianie w jakikolwiek sposób materiałów zawartych na stronach Praca.pl jest zabronione.

Senior Operations Manager