Grafton Recruitment jest częścią Grafton Employment Group, która działa w ramach stale rosnącej sieci biur na całym świecie. Jesteśmy jedną z wiodących firm rekrutacyjnych na terenie Europy, prężnie rozwijamy się na pozostałych kontynentach. Wśród naszych Klientów są najbardziej znane międzynarodowe oraz polskie firmy. Budujemy długotrwałe relacje z naszymi kandydatami i staramy się opierać współpracę na partnerskich kontaktach. Kandydaci mają możliwość współpracy z wyspecjalizowanym zespołem konsultantów pracujących dla wszystkich branż.
Senior Support Specialist with Spanish
Miejsce pracy: Kraków
Nr Ref.: 6-10-28083/PC
Opis stanowiska:
Our Client is a global provider of business processes outsourcing solutions, supporting different companies worldwide. Due to its fast development, currently we are looking for: Senior Support Specialist with Spanish.
Responsibilities:
- Solving technical queries of customers with company standards in order to increase customer satisfaction
- To document all processes and the methods of troubleshooting
- Transfer process from Spain to Poland
- Training new team members
- Handling inbound calls and resolve tickets raised by the clients
Responsibilities:
- Solving technical queries of customers with company standards in order to increase customer satisfaction
- To document all processes and the methods of troubleshooting
- Transfer process from Spain to Poland
- Training new team members
- Handling inbound calls and resolve tickets raised by the clients
Wymagania:
- Min. 1 year of experience in customer service, preferrably technical helpdesk or technical call center
- Fluent knowledge of Spanish is a must
- Good English skills
- Higher technical degree will be an asset
- Positive, enthusiastic and proactive
- Interpersonal and team building skills
- Fluent knowledge of Spanish is a must
- Good English skills
- Higher technical degree will be an asset
- Positive, enthusiastic and proactive
- Interpersonal and team building skills
Informacje dodatkowe:
Benefits:
- Very good conditions of employment
- Possibilities of development and promotion
- Private medical care
- Extra benefits
If you want to apply for this job, please, send us your curriculum vitae both in Polish and English with the ref. number in subject of your application.
If you've had an interview in Grafton already, please, contact your consultant directly (ideally by email).
For more related job opportunities visit www.grafton.pl/oferty-pracy/it/
- Very good conditions of employment
- Possibilities of development and promotion
- Private medical care
- Extra benefits
If you want to apply for this job, please, send us your curriculum vitae both in Polish and English with the ref. number in subject of your application.
If you've had an interview in Grafton already, please, contact your consultant directly (ideally by email).
For more related job opportunities visit www.grafton.pl/oferty-pracy/it/
