Service Delivery Manager with German language
Miejsce pracy: Kraków
Nr ref.: JO-1410-296126_3
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
For an international organization that provides services for Internet strategy and development and complete life cycle system support, for its Centre we are currently looking for experienced Candidates for a position of:
Service Delivery Manager with German language
Kraków JO-1410-296126
Responsibilities:
- Owns the quality of service delivered from IS delivery including performance reporting
- Acts as a focal point of contact for the Customer, Account Manager and Capgemini IS delivery, for the delivery of services to the client
- Maintains a detailed knowledge of contracted service requirements (SLA’s and OLA’s) and the potential business impact of service failures
- Ensure Company’s performance against SLA’s and KPI’s and take action to avoid potential breaches
- Managing the cost of the service and being responsible for the service costs improvements
- Prepare reports, internal and external, according to the contractual requirements
- Provide regular formal and informal feedback to the Client and Account Management regarding aspects of the service
- Deliver additional services, coordinate team extension etc.
Requirements:
- Experience on a similar position
- Very good knowledge of English and German languages
- Proven experience with client interfacing
- Strong leadership qualities
- Good programme management and staff management capabilities
- Excellent communication skills
- High level of business manners
Company offers:
- Competitive salary with attractive benefit package
- Free private medical care
- life insurance
- Intensive training package
- Friendly working atmosphere
If you are interested please send your CV in English to: beata.oczkowicz@cpljobs.pl