Hemmersbach provides IT services globally. With more than 2,800 permanent employees in 35 subsidiaries we offer our services in over 190 countries worldwide.
For our Central Service Desk Team we are seeking the following:
- Providing remote L1 Global Support to end-users working on shifts
- Analysing problems related to software and hardware, providing correct resolution
- Troubleshooting and relating resolution procedures to non-technical end-users,
- Opening, closing and monitoring of the incidents in the ticketing system through the complete incident lifecycle
- Monitoring the correct timelines (SLA)
- Contacting the end-user via phone, e-mail & chat
- Providing input toward Knowledge Base maintenance
- Excellent Italian (C1/C2), certification preferred
- Very good English skills
- Previous experience with Level 1 and Level 2 Service Desk
- Strong organizational skills with ability to prioritize effectively
- Interest in fixing technical problems
- Excellent communication skills with the ability to interact professionally with a diverse group of clients
- Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset.
- Strong organisational skills
- Readiness to work on 8 hour shifts
- Help/Service Desk background
- Experience in working in SLA driven environment
- Fluency in any of following languages: German, Spanish, French, Portuguese
- Stable, independent work in an international, flexible and open company
- Interesting international projects and possibility of being part of a worldwide Service Desk Team
- Welcoming and friendly work environment within young, multicultural team
- Direct communication and flat structure
- Great opportunities for both professional and personal development
- Buddy programme
- Space for your own ideas
- Language training
- A package of co-funded benefits: Multisport Card, private health care, life insurance, city center location
Poznaj
Hemmersbach
Why us?
We are one of the leading providers of the IT services in the world. Numbers do not lie – we already have more than 50 subsidiares all around the world and operate in over 190 through our network of subcontractors. We employ over 4000 people around the world, which makes our work setting a truly international one.
In Poland, you can find our offices in Bielany Wrocławskie, Wrocław, Katowice, Kraków and Warsaw. Our shared services offices support colleagues and sub-contractors in such areas as HR, finance, administration, project management, customer support, hardware maintenance, supply chain, logistics and plenty more. We are also specialists in servicing IT hardware for the top players in the industry.
Recruiting process
-
Step
Pre-selection of candidates
-
Step
Phone interview
-
Step
Face to face / Skype interview
-
Step
Decision and offer
Testimonials
-
-
Robert
PMO Administrator, Bielany Wrocławskie
I fully recommend applying to Hemmersbach because it is a company in which you are able to gather your first valuable and important IT experience. This is a really good option for people who have just started their IT career.
The best thing about the company is the possibility for young people to develop and fundamentally widen their skillset. This is especially important in the IT field. I also like the atmosphere and companionship from my colleagues, which I've had since the very first day of my work in Hemmersbach. -
-
Ola
HR Analyst, Katowice
Friendly atmosphere, supportive colleagues and leaders. Knowledge sharing environment, the place you can always ask for support/advice.
Well prepared onboarding process with Buddy assignment. Benefits (private healthcare, insurance, and multisport card) available from the first (trial) employment contract.