Opis stanowiska

Alchemic Dream is looking for Game Masters to assist customers with their in-game or technical issues. Game Masters are specialists who offer support to our customers. Their main role is to provide assistance and guidance to players through a typed-chat client, in-game customer support, as well as email-based customer support. The ideal candidate is an experienced customer service representative who is very organized, with excellent communication and customer service skills. MMORPG experience is a plus. This position is a work at home with a permanent job contract.

Wymagania

Scope

• Handle customer support queries via email, live chat and knowledge base
• Run in-depth investigations on complex customer-related issues
• Provide daily feedbacks and suggestions Requirements
• Excellent written and verbal communication skills
• Good OS and computer technical skills
• A strong motivation and high level of commitment
• Fluent in English
• Fluent in German
• Autonomy and good time management skills
• Broadband internet connection and a good computer (able to run new MMOGs) Pluses
• Previous customer support experiences
• Schedule flexibility

Oferujemy

• game access, trainings, communication tools.

Wynagrodzenie

Od 1500 do 3000 PLN