Software Support Analyst with French/German
Nr ref.: JO-1510-318476
Our client is a global leader in consulting, technology and outsourcing and next-generation services is looking for individuals who are fluent in French/German speaking Software Support Analyst to engage on behalf of a recognized premium brand pharmaceutical company and act as the key point of contact for the delivery team.
Your responsibilities:
- Provide application support for non-standard software applications
- Communicate with end users in the respective country to clarify problems with applications and resolve problems or issues.
- Diagnose the issue and escalate to programmers in cases of complex application problems
- Facilitate communication between programmers and end users
- Translate customer information into English to communicate with internal colleagues
- Maintain technical knowledge databases and “how to” queries
- Report on local country data on incidents, problems, service requests etc.
Our requirements:
- Technical education (IT related qualifications) and/or experience in the relevant field. Graduates welcome to apply!
- Fluency in French or German and intermediate English (Spoken & Written)
- Experience/knowledge of JAVA or .NET technologies (main technologies for all applications)
- Basic knowledge of databases (Oracle, MySQL, MSSQL)
- Understanding of basic Object Oriented Principals (OOP)
- Flexible on travel – may involve international travel for training purposes
Wat we offer:
- Attractive salary reflecting your experience.
- Relocation support – 2 weeks accommodation on arrival.
- Free language courses.
- Lunch vouchers.
- Social and sports events organized by the company.
- Work in a modern office and friendly multicultural team.
- You will be trained and certified in the new technologies, and would regularly undergo training on all of the latest updates.