Praca Team Leader French or Flemish Speaker , Cracow, małopolskie

Praca Capgemini Polska Sp. z o.o. / Informatyka / Administracja / Informatyka / Programowanie / Kadra zarządzająca / Przemysł / Produkcja / Sprzedaż / Obsługa klienta / Cracow

Capgemini Business Process Outsourcing is one of the biggest outsourcing center in Poland providing services in 28 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 2200 specialists in its offices located in Krakow and Katowice.

Currently, to our Business Process Outsourcing Center in Kraków we are looking for candidates for the position of:

Team Leader French or Flemish Speaker

Place of work: Cracow

Ref. no TL/Fr/Flem/KRK

Job Description:

Supporting the Project Manger during the implementation phase
Preparing DTP & PM for the processes
Leading the delivery team
Providing quality assurance for French speaking processes
Coordinating the daily/ weekly and monthly reporting to FP
Cooperation with the Quality Auditor with regards to process quality and improvements
Cooperation with Command Center
Involvement in process improvements

Candidate's profile:

Fluent French or Flemish
Communicative English
Customer Service experience
Very good working knowledge of Excel is a must
Able to organize his work in compliance with the operational procedures and Quality System
Ability to bring an answer quickly and efficiently
Ability to organize information and build action plans to meet Customers (Partners and Clients) needs
Ability to balance Client situation with company profitability
At least 2 years of experience in Insurance activity and Protection Products, managing Claims and Complex Contracts / Finance background
Experience in mapping and writing procedures
Experience in managing people is a must

What do we offer to the candidates:

Professional development in a dynamic, growing business
Competitive salary with attractive benefit package
- Free private medical care
- Multisport card – unlimited access to over 2 660 sports facilities (fitness clubs, swimming pools, etc.) throughout the country
- Tickets to cinemas and theatres
- Additional life insurance
- Relocation package
Participation in prestigious international projects
Excellent working atmosphere

In your application please include the following statement: “I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act 29.08.1997 no 133 position 883)”.

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