Grafton Recruitment jest częścią Grafton Employment Group, która działa w ramach stale rosnącej sieci biur na całym świecie. Jesteśmy jedną z wiodących firm rekrutacyjnych na terenie Europy, prężnie rozwijamy się na pozostałych kontynentach. Wśród naszych Klientów są najbardziej znane międzynarodowe oraz polskie firmy. Budujemy długotrwałe relacje z naszymi kandydatami i staramy się opierać współpracę na partnerskich kontaktach. Kandydaci mają możliwość współpracy z wyspecjalizowanym zespołem konsultantów pracujących dla wszystkich branż.
Team Leader with Spanish and English
Miejsce pracy: Warszawa
Nr Ref.: 1-26-30960/PC
Opis stanowiska:
For our Client international medical company we are looking for:
Team Leader with Spanish and English
Responsibilities:
- Manage the team responsible for order process managment
- Keep track and pushing the development of team members to ensure high level of motivation and low attrition rate
Providing cross-country and cross-business support
- Understand and continuously monitor business processes in Customer Service operations area, provide management with advice and a service regarding the improvement.
- Develop value added customer service related solutions, based on understanding of the critical customer service requirements of individual customers
- Follow-up the customer service operations performance standards and assist the management to the set-up standards/goals of performance in the operations.
- Carry out performance reviews
Team Leader with Spanish and English
Responsibilities:
- Manage the team responsible for order process managment
- Keep track and pushing the development of team members to ensure high level of motivation and low attrition rate
Providing cross-country and cross-business support
- Understand and continuously monitor business processes in Customer Service operations area, provide management with advice and a service regarding the improvement.
- Develop value added customer service related solutions, based on understanding of the critical customer service requirements of individual customers
- Follow-up the customer service operations performance standards and assist the management to the set-up standards/goals of performance in the operations.
- Carry out performance reviews
Wymagania:
- min. 2-3 (ideally 4-5) years of experience in CS&L team, preferred in CS area
- Excellent English and Spanish or Portugese skills
- University degree (preferred: economy, management or related),
- Experience of working in multicultural SSC environment is an advantage.
- Project management experience.
- Possess people management skills.
- Team player, eager to help others.
- Excellent interpersonal and presentation skills.
- Mature, costumer focus and result oriented.
- Ability to cope with stressful situation.
- Excellent English and Spanish or Portugese skills
- University degree (preferred: economy, management or related),
- Experience of working in multicultural SSC environment is an advantage.
- Project management experience.
- Possess people management skills.
- Team player, eager to help others.
- Excellent interpersonal and presentation skills.
- Mature, costumer focus and result oriented.
- Ability to cope with stressful situation.
Informacje dodatkowe:
Benefits:
- Professional working environment with focus on training and development
- Competitive salary and benefits package.
- Great working atmosphere
Are you interested in this position? Please fill in the contact form or send us your CV both in English and Polish language with the ref. number in the subject of your application.
If you have had an interview in Grafton already, please contact your consultant directly via e-mail.
For more related job opportunities visit www.grafton.pl/en/jobs/business-support-centres/
- Professional working environment with focus on training and development
- Competitive salary and benefits package.
- Great working atmosphere
Are you interested in this position? Please fill in the contact form or send us your CV both in English and Polish language with the ref. number in the subject of your application.
If you have had an interview in Grafton already, please contact your consultant directly via e-mail.
For more related job opportunities visit www.grafton.pl/en/jobs/business-support-centres/
