Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world’s largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
- Participate in software release management and application testing
- Contribute to the development of the Voice technology standards, strategy and roadmap
- Act as a 'Subject Matter Expert' for all Voice applications and dependant initiatives
- Develop & own detailed design and configuration documentation. Socialize standards and provide training to impacted teams
- Resolve & manage detailed technical operational issues that have been escalated to the team including after-hours support on a rotational basis
- Liaise and work effectively with other groups/teams/stakeholders across Accenture to ensure all of the above are delivered
- Degree in technical subject preferred (Computer Science, Mathematics, Physics)
- Knowledge of Network technology: LAN/WAN, QoS and MPLS standards
- Server technologies: Windows and Virtual Software
- Experience in Visio and network topology diagrams
- Advanced technical knowledge in at least three of the following voice technologies; Contact Centers, IP Telephony, Toll Bypass, Messaging, Collaboration tools, Mobility, SIP, Network, and/or Wireless
- Demonstrated experience in performing technology and vendor analysis, both paper and lab, in order to recommend new solutions
- Proven ability to work with customers to define requirements, and develop solutions on time and within budget
- Experience in creating detailed solution design documents & diagrams
- Has participated in global voice projects
- Knowledge on current industry standards as well as emerging voice trends, products and tools
- English Proficiency
- Excellent written and verbal communication skills
- Ability to present before a large audience
- Self-starter with evidence of drive and the will to succeed
- Work well independently on projects and with clients
- Ambitious, has pride in his/her work and attention to detail
- The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
- Experience with a range of Clients and technology solutions which provides professional relevance
- Operating according to Lean Six Sigma philosophy
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”
- Trainings and development tailored to help you achieve your potential
- New Joiners Programme including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
- We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others
- Social benefit packages including: private medical care, Sodexo vouchers, Benefit sport club cards, life insurance
- Friendly work atmosphere in multicultural environment
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Accenture Sp. z o.o.
Accenture jest globalną firmą świadczącą usługi z zakresu konsultingu, nowoczesnych technologii i outsourcingu. Ponad 281 tys. pracowników Accenture świadczy usługi swoim klientom z ponad 120 krajów świata. Łącząc niezrównane doświadczenie, doskonałą znajomość wszystkich branż i funkcji biznesowych oraz rozległą wiedzę z badań nad najlepszymi firmami na całym świecie, Accenture współpracuje ze swoimi klientami, aby pomóc im stać się wysokoefektywnym przedsiębiorstwem.
W roku finansowym zamkniętym 31 sierpnia 2013 roku, Accenture osiągnęło przychody netto sięgające 28,6 miliarda dolarów. Strona internetowa firmy to www.accenture.com.