Gi Group is an international recruitment agency whose main task is to offer fully-qualified employees. Weare a leader in the Italian market and one of the main agencies in our countries of operation. We hold certificate No.570 entitling us to operate as a work agency in Poland.
In regard to further development of one of our Clients we are currently seeking Candidates for a position of:
1st Line - IT Service Desk Agent with German/ Dutch
Location: Łódź
Nr ref.: SDA/2016
Job description:
Your responsibilities will include:
- Providing first level technical support via phone, e-mail, Chat, Web
- Comprehensive customer service and support in accordance to the highest standards
- Proactive handling of user?s issues and providing an adequate resolution of incidents
- Mutual cooperation with upper levels of IT support specialists
- Creation/ allocation/categorization/prioritization of CRM service ticket
- Working effectively both, individually and in a team in order to efficiently deal with support queries
Requirements:
Desired skills and experience:
- Proficiency in German or French
- Communicative level of both, verbal and written English
- Desired technical background in International Company
- Elementary knowledge of hardware, Windows Operating System, MS Windows Products, Networking
- Experience in First Level Technical Support/ Service Desk/ Help Desk/ Desktop Support/ Customer Service will be an asset
- High level of communication and presentation skills, as well as fine telephone manner
Our Client offers:
- Workplace: Warsaw or Gdansk/Gdynia - 3city, Poland,
- Stable, full-time employment based on a permanent contract
- Benefit package (Multisport card, Medical package)
- Professional trainings and a wide range of possibilities for career development
- Working culture, based on a balance of team-playing and personal responsibility and characterized by mutual respect
- Comfortable working conditions
Please note that we will contact only selected candidates.
Those interested please send your application using the
the announcement: "APPLY NOW".