Account Executive

The Global Customer Service Center’s mission is to deliver exceptional customer service to our North American customers. You will be the connection between our customers and internal departments. You will be our customers’ ambassador and your mutual relationship will be critical to the company’s commercial success.
 
 

• The Global Customer Service Centre operates in a dynamic, English speaking work environment and is proud of its upbeat, dedicated and professional employees. You will have an opportunity to cooperate with your US-based customers, participate in challenging cross-departmental projects and engage your potential for self-development through a variety of trainings and courses offered by International Paper.  You will cooperate with Sales and Supply Chain departments, such as production planning and transportation.
• Our benefits include career and skills development within a global company structure, participating in exciting Corporate Social Responsibility initiatives, high standards of work, attractive salary, stable employment, as well as working in an office located in the center of Krakow.
• Good atmosphere and teamwork are very important for us and we are looking for people who can contribute to good team spirit.

• Work with your own, defined group of regional customers and maintaining good relationships with them
• Manage customers’ purchase orders – cooperate with US-based manufacturing, transportation, pricing, and sales departments
• Have an opportunity to fully understand US paper business, customers’ requirements and market conditions  
• Work closely with local and regional sales representatives in achieving quarterly goals and objectives
• Have an opportunity to fully understand and get familiar with full International Paper product portfolio and business rules
• Participate in business-related projects
• Cooperate with team members, support, and provide back-up as necessary

• Bachelor degree and at least one year of experience in customer service area - would be an asset
• Strong interpersonal and organizational skills
• Customer focus, working to achieve outlined objectives
• Personal drive towards individual results and team goals
• Exceptional phone etiquette
• Computer skills (SAP knowledge will be an asset),  and analytical skills
• Ability to process high volume of data accurately and efficiently
• Fluency in spoken and written English
• Ability to work afternoon and evening hours