Kraków
Nr Ref.: 1075312
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
The FedEx family of companies represents a $30 billion corporation that offers the broadest array of transportation, e-commerce and supply chain solutions in the world. The largest of the companies is FedEx Express, which provides the most reliable express delivery service, delivering in one or two business days to over 220 countries around the globe. FedEx Express serves customers in five large geographical regions, our region being Europe,
Advanced CT Support Specialist
Job Purpose: You will be part of the central Customer Technology support team at FedEx EMEA. This group provides quality support to internal and external customers on FedEx automation products and works together with internal teams to enhance these automation products in order to provide a better service to the FedEx customers.
Key Accountabilities: As an Advanced CT Support Specialist you will have responsibilities for:
- Providing 3rd level quality support to internal and external customers during or outside business hours.
- Lead initiatives to improve the quality of the automation products and the associated product support.
- Software testing.
Requirements: We are looking for a team player who is well organized, highly motivated and customer focused. That person should also have positive attitude and a passion for technology. Other profile requirements are:
- Excellent PC skills (MS Office package).
- Excellent analytical and problem solving skills.
- Experience in IT Support role
- Good understanding of MS SharePoint Administration.
- Good understanding of enterprise IT infrastructure environments: hardware, software, middleware, virtualization, etc.
- Good verbal and written communication skills. This includes telephony skills.
- Good customer care skills – able to empathize, with a natural ability to help and support, including commitment and follow up.
- Ability to work with limited supervision.
- Experienced in working in a commercial and international environment.
- Good interpersonal skills with experience of effectively interacting with other teams and cultures.
- Required languages are English and 2 of the below mentioned languages: Italian or French or Spanish or German or Czech
Successful Candidate will be offered a challenging position in rapidly growing organization, with multiple development opportunities. Competitive salary and benefit package is also part of the deal.
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