Conducting a start-up project for a newly established Shared Service Center in Krakow, we are looking for:
Clearing and Collections Team Leader
Kraków
Nr ref.: 6103
Requirements:
- Bachelor’s Degree from a four year college or university required. Master’s degree preferred
- 2 years of experience in leading a team of at least 10 people as a strong asset
- 3+ years of experience in customer service. collection experience preferred or other related financial area
- Ability to communicate fluently in English is required
- Experience in collaboration and steering of external recovery agencies
- Understanding importance of impact of customer satisfaction to market revenues
- Excellent written and verbal communication skills
- Strong analytical and problem solving skills
- Proficient with Microsoft Office
- Excellent interpersonal and team building skills
- Availability for work on afternoon shift
Responsibilities:
- Lead and develop a staff of 12 to 15 associates
- Ensure team members are coached and motivated to their full potential
- On a daily basis manage the production work to ensure efficient and effective processing
- Provide understood guidance and relay expectations to the associates
- Become a subject matter expert in the processes managed by performing the activities
- Attend meetings and represent the department as applicable
We offer:
- Great opportunity to develop your career within a brand new organization which is growing at a very fast pace
- Working in an international and multicultural environment
- Attractive salary, bonuses and benefits package
- Pleasant working atmosphere