Contact Center Leader
Wrocław
Contact Center Leader
Wrocław
Nr Ref.: 1063698
Wrocław
Nr Ref.: 1063698
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
On behalf of our Client, highly respected global company from medical technology sector, we are looking to recruit a Contact Center Leader.
The Contact Center Leader will be responsible for the strategic planning and execution for all customer service contact center operations, implement a process and/or operational improvements to enhance efficiency and effectiveness of operations and ensuring call quality and high level of customer service. The Contact Center Leader will also manage of all customer service aspects and plan and implement contact center strategies, quality assurance system and maintain quality procedures. The Leader of the Contact Center executes the vision for the operation insuring the Call Center meets customer and organization needs
Our client is looking for a person with at least five years professional experience in a Contact Center in international environment and a strong technical background in the area of call-center information technology (Avaya, Cisco, SAP CRM). The right candidate must be able to understand and solve operational problems under time pressure, have leadership, escalation management and presentation skills. Fluency in English is a must.
Our Client offers an attractive compensation package based on skills and experience, attractive and stable employment conditions in a dynamically expanding organization. It is a unique opportunity to take part in creating a solutions for international customers and ensures personal growth in a team of professionals.
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