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Content Lead

Capgemini Polska Sp. z o.o.
Kraków
praca stacjonarna
2292 dni temu

About us

Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.


Capgemini Business Services department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. Business Services employs over 4000 specialists in its offices located in Krakow and Katowice


Content Lead

Place of work: Krakow

Ref. no Małopolskie > Krakow

Position purpose

We are looking for a full-time employee in Krakow to join the newly created Content and Knowledge Center of Excellence to support knowledge management automation programme and implementation of project knowledge management tool across Business Services engagements. During the run phase the CoE team will be responsible for ongoing maintenance and enhancement of engagements’ knowledge base.

Main accountabilities


  • Supports project database set up for the individual engagements 

  • Ensures day-to-day database management: 

-Creates / edits content based on the engagements’ needs and requirements 
-Analyses feedback and enhances the database 
-Works closely with engagement(s) to ensure the content is up to date and indexed/categorized correctly 

  • Becomes an expert in project tool usage and takes responsibility for knowledge cascade in the team (Train the Trainer approach) 

  • Leads in the content improvement initiatives (based on the benchmarking analysis between the engagements) 

  • Ensures all targets and deadlines described in KPIs and SLAs are met according to Client’s expectations. 

  • Supports the internal reporting process in line with the agreed KPIs and SLAs 

  • Identifies opportunities for Center of Excellence growth (potential scope extension) 


Candidate’s profile

  • High level of diligence, analytical skills and attention to details 

  • Fluent English (min C1) 

  • Flexible attitude and the ability to work largely on your own initiative 

  • Willingness and ability to learn quickly 

  • Showing continuous improvement mindset 

  • Well organized and able to prioritize tasks 

  • Excellent client relationship management and communication skills 

  • Team player with positive attitude 

  • Experience in Customer Service would be an asset

What we offer

  • You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages.

  • You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.

  • You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.

  • You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.

  • You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).

  • As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.

Interested Candidates are invited to send CV by clikcking APLIKUJ TERAZ button below
Please include reference number in the subject of your message.
Please be advised that Capgemini Poland Sp. z o.o. located in Warsaw, Al. Jerozolimskie 96, is the controller of personal data provided by you in the recruitment applications. Your personal data will be processed in accordance with the Personal Data Protection Act of 29 August 1997 (Journal of Laws 2016, item. 922 with further amendments) for the purpose of existing and future recruitment processes. Please be advised that in scope of recruitment process your personal data will be processed by the controller and sub-processors located outside European Economic Area including India’s entity. Data submission is voluntary. Every person has the right to access their data in order to correct it or delete it.

Please include following statement in your application:
I hereby authorize Capgemini Poland Sp. z o.o. to process my personal data included in my job application for existing and future recruitment processes (in accordance with the Personal Data Protection Act of 29 August 1997, Journal of Laws 2016, item. 922 with further amendments). I also authorize Capgemini Poland Sp z o.o. to sub-process my personal data outside European Economic Area including India’s entity, which may also include Capgemini’s clients within and outside of EEA.”

We protect your privacy. We kindly inform you that we contact only chosen candidates.The recruitment process is conducted in accordance with the principles of equal treatment in employment, Labor Code, Chapter IIa, Art. 183a– 183e.
 

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