Customer Service Advisor with German
Miejsce pracy: Katowice
Nr ref.: JO-1507-312719_10
Location: Katowice
Job Type: Permanent, full time.
Our Client Company, one the biggest and most successful outsourcing companies in the world is looking for multilingual individuals.
Your skills and experience
- Good knowledge of English and German languages:
- Knowledge of MS Word and MS Excel
The following will be considered an advantage:
- Customer service or IT support experience with problem solving involving hardware, software, and networks.
You will
- Provide hardware, software and network support, problem diagnosis and their resolution via telephone and email.
- Route problems to internal senior support staff.
- Deliver professional and prompt service to the customers
- Keep records of all customers’ enquiries in the reporting system
Your principal accountabilities
- Be open to work during both standard working hours and 24/7 shifts
- Perform effectively as a project team member as required for help desk projects and internal assignments.
- Participate in trainings designed to enhance skills and support capabilities.
You get
- Clearly defined career path
- Medical care for whole family, life insurance
- Multisport Card
- Theatre, employee volunteer program, integration events, sports events (basketball, volleyball)