OpsTalent is a multi-lingual company created by young, ambitious and opened for new challenges. We believe that through hard work and involvement but mostly through creativity and common goal we can achieve global success. Let's team up and strive for excellent performance in IT, social media, customer service, research, hr and other fields.
We are currently looking for talented people for our international project. You will join a fast-moving organization that delivers great career packages and opportunities for personal growth… for the right individuals:
In a nutshell, you will be our support superhero! We’re a passionate team and we need you to help us provide the best premium support out there. You will identify customer needs – sometimes before they even know what they are – and resolve their issues. Using an awesome mix of your own knowledge, the experience of your support team, some internal tools and a little bit of resourcefulness, you will provide the highest-quality service to our customers.
- Responding to requests by email and/or telephone
- Researching, validating and responding to customers’ escalations
- Identifying the cause of the problem and, if required, selling the appropriate service to resolve it
- Reproducing issues and testing potential solutions
- Logging resolution steps in a knowledge base to improve team resources
- Benchmarking new processes for all support departments to follow
- Speak very good Italian – it is a must
- Speak very good English
- Are all about giving great customer support
- Are an expert juggler when it comes to dealing with multiple customer support cases
- Make yourself at home in a multi-platform environment
- Attractive salary and perks
- Opportunity to develop your potential
- Work in an international environment and a team full of energetic people
- Really fun office – not a boring open space
- Fresh fruits, snacks and sandwiches
- Multisport card and life insurance, private health care
- Happy Friday :)
- No dress-code office
Sounds interesting? Send us your application and join our team! We’re waiting for YOU!