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Adecco Poland Sp. z o.o. należy do międzynarodowej korporacji Adecco S.A. - światowego lidera wśród firm doradztwa personalnego, który posiada 5100 placówek w ponad 60 krajach. W Polsce działamy od 1994 roku. Swoją wiedzą i doświadczeniem służymy w ponad 50 lokalizacjach na terenie kraju. W 2016 roku pracę dzięki Adecco Poland znalazło ponad 63 000 osób. Adecco Poland Sp. z o.o. jest Agencją Zatrudnienia nr 364.
Adecco Poland Sp. z o.o. należy do międzynarodowej korporacji Adecco S.A. - światowego lidera wśród firm doradztwa personalnego, który posiada 5100 placówek w ponad 60 krajach. W Polsce działamy od 1994 roku. Swoją wiedzą i doświadczeniem służymy w ponad 50 lokalizacjach na terenie kraju. W 2016 roku pracę dzięki Adecco Poland znalazło ponad 63 000 osób. Adecco Poland Sp. z o.o. jest Agencją Zatrudnienia nr 364.
Enrolment Qualifier
Miejsce pracy: pomorskie/ Gdańsk
Nr Ref.: EQ/02/2017/GDA
Currently, for our client we are looking for a candidate for the position:
Enrolment Qualifier
Reference number: EQ/02/2017/GDA
Place of work: Gdańsk
Primary Objective
The Enrolment Qualifier is responsible for assisting in the Enrollment process. This includes, but is not limited to: inbound and outbound phone activity; lead management and document management. This position works directly with the Enrollment Advisors and Enrollment Managers in a collaborative, team approach to aid both prospects and students during their application and enrollment processes.
Major Responsibilities
- Establishes phone contact with prospects through outbound calling, , lead verification and following the lead management policy;
- Engages prospects and verifies records in student management systems;
- Contacts leads and follows the transfer process to Enrollment Advisors;
- Validates accuracy of background information of prospects and students;
- Provides positive student experiences by following guidelines and interacting with other departments;
- Provide detailed and accurate onboarding to new students;
- Maintains regular contact with the Enrolment Managers, provides day-to-day updates in order to resolve issues that may come up with potential students and maximise efficiency and effectiveness at work.
Knowledge, skills and experience
- Bachelor"s degree preferred.
- A minimum of 2 years working experience in a sales / customer service role
- Excellent written and verbal communication skills; active listening skills.
- Excellent customer service skills.
- Ability to prioritise and organize daily tasks.
- Ability to establish rapport easily.
- Proficient in Microsoft Office; experience with CRM systems and databases is advantageous
We offer
- Role in an international company with stable position on the market,
- Strong people oriented culture,
- Skills development through diverse work assignments and professional trainings program,
- Work with diverse, motivated team.