Gi Group is an international recruitment agency whose main task is to offer fully-qualified employees. We are a leader in the Italian market and one of the main agencies in our countries of operation. We hold certificate No.570entitling us to operate as a work agency in Poland.
In regard to further development of one of our Clients we are currently seeking Candidates for a position of:
Guest Relations Specialist with Languages
Location: Gdańsk, Gdynia
Nr ref.: CAL/2016
Job description:
- Handling enquires, collaborating with colleagues across the business to provide an excellent services;
- Issue weekly/ monthly reports to identify areas where other functions can driveimprovements in the customer experience by analysing trends;
- Staying up-to-date with internal and external Clients, and identifying potential areas for improvement;
- Communicate and document system and process changes to the business;
- Contact with companies/clients and/or other sources to assure the reliability of information, also conducting data validation exercises to ensure our systems reflect the same and correct information;
- Providing work-arounds and solutions to get users working quickly;
- Being actively involved in team group.
Requirements:
- Good knowledge of English is a must (C1-C2)
- Advanced in another foreign language: German (C1-C2)
- Having interpersonal and communication skills;
- Sales related and/or customer experience oriented preferred
- Motivation to learn new skills and competences to progress a self-career
- Ready to work independently and be proactive in solving day-to-day issues
- Accuracy, attention to detail and ability to follow processes
Other desirable skills:
We are welcome for Candidates from branches: Finance & Accounting, Banking, Economic, Business Analyst, Market, IT, Engineering and Technical Students and Graduates ones.
Our Client offers:
- A permanent contract
- Competitive salary
- Comprehensive package of benefits
- Flexible hours and all the tools
- Friendly work atmosphere in mutticurtural enviroment in CRACOW
- Make the most of growth opportunities, including a dynamic career path, on-the-job professional training, and coaching by your in-house trainers
- Training and development tailored to help you acheive your potential
Please note that we will contact only selected candidates.
Those interested please send your application using the
the announcement: "APPLY NOW".