Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world’s largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
HR Operations Team Leader
Workplace: Prague
Nr Ref.: 00362883
Job Summary:
HR Operations Team Leader is responsible for daily supervision of a team (e.g., delivery, process, business operations). He/she manages the workload of the team, may make work assignments, and has responsibility for developing team members. This job also operates as a subject matter expert and may be the escalation point for issue resolution and customer escalations. The job manages effective internal/external client relationships within a defined area of responsibility, and builds client relationships in the wider group or unit. This job also exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business. Position is located in Prague.
Key responsibilities:
- Interpret day-to-day business objectives and prepare/execute operational practices/work programs. Ensure proper execution of processes by team
- Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately
- Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities
- May make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling. Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours
- Prepare, analyze and interpret complex reports/information and formulate conclusions
- Ensure that all of the client responsibilities occur in accordance with the Statement of Work and Service Level Agreement with client(s)
- Drive measurable Customer Satisfaction
- May be accountable for ongoing management of effective client service relationship in one area of the business, by acting as main point of contact for senior client
- Ensure completion of time and expense reports for self and team members
Qualifications:
- University degree
- Typically 3 to 5 years work experience with previous managerial experience
- Fluent English and Polish is a must
- Previous experience in business process area e.g. HR, Customer Service, preferably in an operations environment
- Demonstrated issue management/problem solving skills
- Strong organization skills, attention to detail and follow through to resolve any outstanding issues
- Advanced written and verbal communication skills; manages internal and external/client comunications with individuals at all levels
- Ability to adapt to changing environment and support of multiple clients
- Ability to implement business solutions addressing specific needs of functional area or process, by researching Best Practices
- Ability to set and strive to achieve specific, measurable, and challenging goals
- Ability to motivate and develop people with a variety of development goals with minimal assistance from direct manager
- Ability to anticipate and identify emerging issues and act upon those that may affect areas of responsibility and affect other teams
- Ability to implement new approaches, methods, alternatives, or solutions and identify potential impacts in their own as well as others area of responsibility
- Ability to communicate appropriately with people at various levels, both in formal and informal settings
We offer:
- Location: Czech Republic, Prague
- The ability to use your knowledge of foreign language on a daily basis at work
- Experience with a range of Clients and technology solutions which provides professional relevance
- Trainings and development tailored to help you achieve your potential
- New Joiners Programme including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
- We also think about your social life
- Social benefit packages
- Friendly work atmosphere in multicultural environment
Poznaj
Accenture Sp. z o.o.
Accenture jest globalną firmą świadczącą usługi z zakresu konsultingu, nowoczesnych technologii i outsourcingu. Ponad 281 tys. pracowników Accenture świadczy usługi swoim klientom z ponad 120 krajów świata. Łącząc niezrównane doświadczenie, doskonałą znajomość wszystkich branż i funkcji biznesowych oraz rozległą wiedzę z badań nad najlepszymi firmami na całym świecie, Accenture współpracuje ze swoimi klientami, aby pomóc im stać się wysokoefektywnym przedsiębiorstwem.
W roku finansowym zamkniętym 31 sierpnia 2013 roku, Accenture osiągnęło przychody netto sięgające 28,6 miliarda dolarów. Strona internetowa firmy to www.accenture.com.