Hemmersbach is specialised in cross-border infrastructural services for the information technology (IT) industry. We have more than 2000 employees in 34 subsidiaries and the network of Hemmersbach Authorised Partners (HAP).
With their help, in over 190 countries worldwide, we offer our services within the following five segments: Repair, End User support, Expert Provision, Release & Deployment, Data Center Maintenance.
For Hemmersbach Poland located in Bielany Wrocławskie and for our expanding, international Global Service Desk Team we are seeking the following:
- Provide remote L1 Global support to end-users working on 24/7 shifts;
- Analyzing problem & putting correct resolution in place;
- Troubleshooting and relating resolution procedures to non-technical end- users;
- Opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;
- Monitoring the correct timelines (SLA);
- Contact with the end-user via phone, e-mail & chat;
- Providing input toward knowledge base maintenance.
- Fluent German (C1), preferably proven with certification;
- Very good English (B2);
- Strong organizational skills with ability to prioritize effectively;
- Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations;
- Readiness to work on shifts (8 hour shift, 24/7);
- Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset.
- All necessary trainings to prepare you for the position;
- Stable work in international, flexible and opened company;
- Permanent support in daily tasks;
- Interesting international projects;
- Welcoming and friendly work environment within young team;
- Multisport and medical care package.
Poznaj
Hemmersbach
Why us?
We are one of the leading providers of the IT services in the world. Numbers do not lie – we already have more than 50 subsidiares all around the world and operate in over 190 through our network of subcontractors. We employ over 4000 people around the world, which makes our work setting a truly international one.
In Poland, you can find our offices in Bielany Wrocławskie, Wrocław, Katowice, Kraków and Warsaw. Our shared services offices support colleagues and sub-contractors in such areas as HR, finance, administration, project management, customer support, hardware maintenance, supply chain, logistics and plenty more. We are also specialists in servicing IT hardware for the top players in the industry.
Recruiting process
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Step
Pre-selection of candidates
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Step
Phone interview
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Step
Face to face / Skype interview
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Step
Decision and offer
Testimonials
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Robert
PMO Administrator, Bielany Wrocławskie
I fully recommend applying to Hemmersbach because it is a company in which you are able to gather your first valuable and important IT experience. This is a really good option for people who have just started their IT career.
The best thing about the company is the possibility for young people to develop and fundamentally widen their skillset. This is especially important in the IT field. I also like the atmosphere and companionship from my colleagues, which I've had since the very first day of my work in Hemmersbach. -
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Ola
HR Analyst, Katowice
Friendly atmosphere, supportive colleagues and leaders. Knowledge sharing environment, the place you can always ask for support/advice.
Well prepared onboarding process with Buddy assignment. Benefits (private healthcare, insurance, and multisport card) available from the first (trial) employment contract.