What if you were given the opportunity to make a difference?
It`s time to embrace your Infinite Possibilities! This is your opportunity to be a part of International Paper, a Fortune 500 company and global leader in paper and packaging products. IP is known for our commitment to the environment and cutting-edge technology. We have spent more than 100 years creating new ideas and we are looking for people who can collaborate to help us build on our history while creating future success.
We are an established and expanding Global Business Services Center in Krakow. Thanks to our engaged employees and operational excellence we provide advanced services in the areas of Finance, IT, Global Sourcing, Supply Chain and Global Customer Service.
You have the opportunity to contribute your unique talents as you develop a rewarding career and learn from experts in our diverse and international work environment.
You will be trained to provide IT technical support to IP offices located in Krakow, Kwidzyn and Brussels.
Under supervision you will liaise with end-users to trouble shoot LAN problems, assists in configuring and troubleshooting data, voice, and video systems, resolving problems with PCs and mobile devices.
You will be provided with necessary training including technical and soft skills modules. In order to make it as beneficial as possible you will have a mentor who will help you learn and set stretch goals. She/he will monitor your progress as the program evolves. After a successful program completion you will be offered a permanent position in the IT Solutions & Services department with a possible assignment in Brussels HQ Office. We would like to invite you to be a part of the IT Technical Support Team and start your career with International Paper!
- participate in 3+ months long program during which you will have an opportunity to work for our IT Support Team
- provide dedicated support to the user desktop and IT infrastructure for International Paper employees located locally by receiving, tracking, prioritizing, solving and documenting IT problems.
- get trained in and manage internal tools, perform software (image) installation, servers, network and phone maintenance
- manage day-to-day and break/fix work desktops, servers, Blackberries, RF devices, printers, other network attached devices and LAN for all assigned facilities.
- may act as the liaison into Information Technology second and third level support groups to assist in expediting the support process.
- may manage vendor warranty and break/fix work. May assist in the desktop/server/LAN procurement process.
- maintain documentation for the office, including inventory, ticket tracking, time tracking and assigned project work
- Student of the final year or University graduate with above average grades
- Willing to learn and develop in the IT environment
- Customer focused and you present exceptional personal etiquette
- Good communicator and you present listening skills
- Fluent in English
- Problem solver
If you are excited about this role, please send us your application with a statement below.
I hereby agree for processing my personal data, included in my application for a job, for the purposes of recruitment process, according to the Data Protection Act of 29 September 1997, unified text published in the Polish Journal of Laws (Dziennik Ustaw) of 2002, no. 101, item 926, later amended.