IT Support Specialist with English
Miejsce pracy: Wrocław
Nr ref.: JO-1705-354232_2
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources.
We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals. Currently we are looking for:
IT Support Specialist with English
Main duties:
- Provide first line IT support for customers
- Resolving issues via phone, chat, email and portal
- Engaging other Service Desk resources or appropriate second- and third-level service resources to resolve incidents that are most complicated
- Ensuring incidents and requests are accurately logged, assigned, tracked and responded to in a timely manner
- Ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude
Our requirements:
- 1-3 years experience in IT Support, Help Desk, Service Desk or Customer Service
- Fluent English C1/C2
- Basic technical knowledge and working experience with Microsoft products
- Strong interpersonal skills
- Excellent verbal and written communication skills
We offer:
- Work in prestigious stable company
- Fair salary
- Friendly atmosphere
- Development opportunities
- Relocation package
- Benefits package (Multisport card, Life insurance, Medical package for Employees etc.)